3CX
 
3CX Phone System for Windows
Break free with a software-based IP PBX for Windows
Break free from expensive proprietary phone systems and move up to an open standard IP PBX that increases productivity of employees and IT staff and costs much less. Evolve your communications by enabling employee mobility: Calls can be made and answered seamlessly from outside the office and voice mail and faxes received via email. Globalize your business by connecting branch offices and re-directing local customer service numbers via the internet to your phone system at negligible cost.

3CX Phone System for Windows is an award-winning IP PBX that completely replaces your proprietary PBX, supports standard SIP soft/hard phones from any vendor, VoIP service providers and VoIP gateways to connect traditional PSTN lines. Add extensions or lines by adding standard SIP telephony equipment and save on consultants’ fees because of 3CX’ easy to use web-based administration. Overcome the limitations of outmoded hardware-based PBX systems, reduce costs significantly and add advanced communications features that will make your company more efficient and competitive!
3CX Phone System for Windows
Enhance productivity with unified messaging and presence
3CX Phone System for Windows delivers Unified Communications technology by unifying voice mail, fax and email; as well as providing presence information.

With 3CX, employees can easily see the presence of other users and avoid unnecessarily making or transferring calls. Presence is displayed in any standards-based IP phone, as well as in 3CX Assistant and the MyPhone user portal. Furthermore, 3CX unifies voice mail and faxes with email by delivering them to the user’s inbox.

3CX includes a fax server that is able to route incoming faxes as PDFs to email. Users can send faxes from existing fax machines or by using a 3rd party T38 capable fax server software. With 3CX, businesses save time and money as they can forget about fax machines and extra telephone lines.
 
Freedom to the User
Boost mobility and allow staff to tele-work
3CX gives total freedom to the user, by enhancing mobility and allowing staff to work remotely.

3CX Phone System includes a webbased user portal that gives extension users complete mobility and independence. Users can configure extension preferences using a web browser without help from IT staff. Call forwarding rules can be created based on time received, caller ID and type of call. For example, calls outside their own working hours can be routed to voice mail. Important calls can be forwarded to a mobile based on the caller ID.

This way, crucial calls are never missed, and there is no need to give out personal mobile numbers when out of the office.

3CX is the only IP PBX to include a free Windows VoIP phone that can be used in or out of the office. 3CX soft phone and the traditional hardware phone can be used at the same time using the same credentials. For example, the hardware phone can be used when at the office, but when at home or on the road it is very easy to switch to the soft phone and remain connected to the company’s phone system.
Freedom to the Network Manager
Manage the phone system via 3CX’ web-based console
With 3CX, network managers break free from the archaic user interfaces of conventional PBXs and from the traditional PBX vendor. With the intuitive web-based console, administrators can easily create extensions and make PBX configuration changes, without needing the PBX vendor. Because 3CX Phone System is just another Windows server application, it is easy to manage too: It can be monitored just like any other Windows server application using your existing network monitoring package. 3CX is completely software-based and this has many advantages over a traditional PBX or an IP PBX appliance.

It is easier to manage and control and you do not need to learn how to update and troubleshoot an obscure home-made Linux version. Softwarebased scales a lot better too: Just add more phones and lines as you go along, without being limited by the ports or processor on the appliance.

You can install 3CX on an existing server or virtualize it and eliminate extra hardware, energy and management costs. You can easily backup your PBX to a disk and restore on another machine in case of hardware failure - an impossible task when an appliance breaks down.
Freedom of Choice
Tested interoperability with leading SIP hardware & VoIP providers
3CX has completed interoperability testing with leading industry VoIP hardware providers of SIP Phones and VoIP Gateways, giving businesses total vendor independence and freedom of choice.

Many leading SIP Phones are interoperable with 3CX including: Aastra, Linksys, snom, Cisco, GrandStream, Polycom, Siemens and X-Lite. 3CX can automatically configure most SIP phones with the appropriate extension settings.

VoIP Gateways that seamlessly interoperate with 3CX include:

Berofix, Patton, Grandstream and Sangoma; and 3CX ships with ‘out of the box’ configurations for the leading models.

Leverage low call costs by using 3CX with popular VoIP Providers worldwide and benefit from 3CX ‘out of the box’ configurations. Or use the 3CX Gateway for Skype to make and receive calls to Skype users at no charge.

3CX has a global network of over 1,000 3CX Partners who provide businesses with fully integrated, costeffective VoIP solutions and top grade support.
Break away from the cryptic and limited phone interface
Finally an easy way to use your phone from Windows with 3CX Assistant!
3CX Assistant is a windows desktop utility that offers extension users an easy way to transfer, divert, launch or park calls, via drag and drop rather then via a cryptic phone interface. You can view status of other colleagues and avoid ‘voice mail tag’ and unnecessary phone calls. Launch calls by double clicking on an extension, selecting a contact from the phonebook or by highlighting a number on a web page and hitting a function key.

Managers can monitor phone line & call queue status. A handy instant message feature allows you to send text messages to other users

3CX Assistant works in tandem with any IP phone, 3CXPhone (soft phone) or even analog phones! If using a hardware IP phone, the call will be set-up to the IP phone.

3CX Assistant also integrates with Microsoft Outlook, Salesforce.com and other CRM systems to allow launching of calls and call journaling. Caller ID can be matched to a contact record to automatically identify the caller.

All extension users also have access to the web-based 3CX MyPhone portal, where they can view call history, manage voice mails, phonebooks and more.

Save on Costs with 3CX
Say goodbye to expensive expansion modules and costly phone bills!
3CX Phone System for Windows is much cheaper than a traditional phone system. The initial purchase cost and the expansion cost are both much lower compared to a proprietary PBX, and with 3CX you also save on maintenance fees from vendors.

Unlike appliances, 3CX can scale to almost unlimited capacity because it can leverage modern server hardware.

With 3CX, businesses can also use VoIP Providers & Skype to save on international calls and to terminate international customer service numbers on the local IP PBX. Manage the PBX in house and save on consultants fees.

Further savings come from connecting branch offices with 3CX’ Bridges, so that all inter-office calls are set-up as internal calls and therefore free. Also, integration of remote workers is easy with 3CX’ Tunnel, boosting mobility and resulting in savings from teleworking possibilities.

3CX Phone System includes enterprise-level features as standard. Businesses do not need to pay extra for advanced features or add-ons, as these are incorporated in the software: inbuilt fax server, digital receptionist, paging/intercom, integrated voice mail, central phone book and more.
How it Works
An open, vendor-independent system that grows with your business
A complete 3CX Phone System for Windows consists of the server software, soft phones or IP phones, and a VoIP Gateway to connect your existing phone lines. It is also possible to re-use existing analog phones with the use of FXS gateways. A VoIP provider can be used to leverage low cost calls across your network.

The system can use the existing computer wiring, sharing the network point with the computer, and can be installed on an existing, nondedicated Windows server or run as a virtual machine.

Add extensions or lines by simply adding standard SIP telephony equipment and save on consultants’ fees because of 3CX Phone System for Windows easy to use web-based administration.

Overcome the limitations of outmoded hardware-based PBX systems, reduce costs significantly and add advanced communications features that will make your employees more productive and your company more efficient and competitive.
What others have to say about 3CX
“We don’t understand VoIP, but we understand 3CX” - No Tomato advertising
“3CX Phone System is a great Windows-based PBX solution for our company. It is a cost-effective solution which is easy to install and maintain.” - Mike Faster, President, Coyote Creek Consulting
3CX VoIP solution makes an impression on PC PRO editor Jon Honeyball with PC PRO believes that analogue telecom is a thing of the past, and that to get more value from a computing infrastructure it is wise to switch to VoIP. He went on to test 3CX Phone System for Windows and after installing the IP PBX he concluded: “Overall, I'm very impressed with this solution.”
“3CX has significantly helped in achieving our business goals to expand with mobility.” - Chris Green, Managing Director, NANT Ltd.
3CX Phone System Review in ZDNet Alan Stevens from ZDNet reviewed 3CX Phone System for Windows and found it to be a very good product: “Very easy to configure and manage, the 3CX Phone System for Windows scores well on functionality and is compatible with most SIP handsets, gateways and services.”
“3CX is very easy to setup and manage. The MS Exchange 2007 Unified Messaging integration works very well. I am very happy with the product!” - Craig Hyatt, Information Technology Director for Campus Services, University of North Carolina at Chapel Hill
3CX is Editor’s Best Award winner - Windows IT Pro magazine Windows IT Pro editors select winners based on the product’s strategic importance to the market, its competitive advantages and its value to the customer. They demand solid value and performance from the products they select using their product knowledge and subject matter expertise.
“3CX scales well and is definitely much cheaper to scale up than comparable hardware PBXs.” - Ryan Crompton, Systems Administrator, ZYTO Corp.
Computer Shopper highly recommends 3CX Phone System Karl Wright reviewed the Free edition of 3CX Phone System for Windows for UK’s biggest technology magazine Computer Shopper and wrote that he “couldn't really fault 3CX's Phone System. The free edition has most of the functions a home office or small business will need...considering you can download it for free, we highly recommend it.”
“I was attracted to 3CX’ software because of its simplicity, because it runs on Windows and because it has web-based management.” - Steve Hechtman, President, Inductive Automation / Calmetrics Company
"Our IP PBX is only 30% of the cost of other phone systems" Following an interview with 3CX’s CEO Nick Galea, Computerwoche’s editor Jurgen Hill wrote a very positive article about 3CX Phone System for Window’s market position, the advantages of an IP PBX against a traditional PBX, and the Free edition of 3CX VoIP PBX.
3CX Impressive Set of Features
General Phone System Features FREE Edition Commercial Editions
Call Logging
Call Reporting
Blind Call Transfer
Attended Call Transfer
Call Forward on Busy
Call Forward on No Answer
Call Routing (DID)
Caller ID
Conference Calling
Auto Attendant / Digital Receptionist
Voice Mail
Music on Hold
Ring Groups
Hunt Groups
Central Phonebook
Call Parking  
Call Pickup  
Call Queuing  
Call Recording  
Dial by Name  
MWI - Message Waiting Indicator  
BLF Status Updates  
Conference Rooms  
Intercom  
Paging  
 
 
Management and Scaleability FREE Edition Commercial Editions
Web-based management console
Configuration Wizard
Real Time Web-based System Status
Integrated Web Server
Automated Restore and Backup
Firewall Friendly Configuration of External Extensions via Tunnel
MS Windows Server Certified
Integrated Enterprise Database (PostgreSQL)
Run as Virtual Machine
NAT friendly tunnel feature
Remotely manage IP phones
Automatic Phone Provisioning
Allow Users to Configure Own Extensions
 
 
Unified Communications & Mobility FREE Edition Commercial Editions
MyPhone Self-Service User Portal
Receive Voice Mail via Email
Public SIP ID for Extensions
3CX Tunnel for Easy Remote Connections
Advanced Forwarding Rules Based on Caller
ID, Time and Type of Call
Integrate Branch Offices with 3CX Bridges  
Standards-based Presence Information  
Integrated Fax Server  
Receive Faxes via Email as PDF  
 
 
SIP Standards Support FREE Edition Commercial Editions
Fully Supports RFC 3261
SIP Forking
Establish SIP Trunks with other SIP Servers  
 
 
3CXPhone / Assistant FREE Edition Commercial Editions
Compact Windows System Tray Applet
Tunnel all VoIP Traffic over a Single Port
Transfer Calls
Shows Incoming Calls
Shows Caller ID
Shows Personal Call History
Divert Calls to Voice Mail  
TAPI for Integration with Microsoft Outlook  
Queue Monitoring  
Shows Status of Other Extensions  
Run as Presence Monitor with Desk Phone  
 
 
3rd Party Application Integration FREE Edition Commercial Editions
Microsoft Outlook  
Salesforce Integration  
HTTP API to Integrate with any Web CRM  
Microsoft Exchange 2007 UM    
 
 
Devices and Providers FREE Edition Commercial Editions
Supports SIP Hardware Phones
Supports SIP Software Phones
Supports VOIP Gateways & cards
Skype gateway
Supports Popular SIP /VoIP Providers
SIP Trunking Support
Create Free Links to other 3CX Systems  
Free Communication Links to other SIP Servers  
 
 
Codecs (Voice Compression) FREE Edition Commercial Editions
G711 (a law and u law), GSM, Speex, IIbc
G729*  
 
*The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 and the Enterprise Editions 16